All the ways to reach Finqle as a registered Connect user, what to expect on response time, and how to escalate when something is urgent.
TL;DR
- Email: support@finqle.com
- Phone: 085-3033650
- Help center: help.finqle.com/debtor
- Privacy questions: privacy@finqle.com
Channels
| Channel | Best for | Typical response |
|---|---|---|
| Email support@finqle.com | Invoice, payment, contract and portal questions | Same business day |
| Phone 085-3033650 | Urgent payment or login issues | Live, business hours |
| Help center help.finqle.com/debtor | Self-service how-to articles | Instant |
| privacy@finqle.com | GDPR access, deletion, objections | Within 30 days (legal max) |
What to include in a support request
- Your company name and KVK or VAT number
- The invoice, collective invoice, contract or Billing Request reference
- A clear description of what happened and what you expected
- Screenshots, if it is a portal issue
Escalation
If a request is not resolved quickly enough, see Escalation path (Connect) for the tiered process: support desk, Account Manager, formal complaint.