Security & login — Finqle Help Center

How registered Connect users log in to Finqle, manage account access via roles, and stay safe from phishing.

TL;DR

Login uses a magic link, so there is no password to remember.
Magic links expire after 15 minutes and are single-use.
Sessions stay valid for 30 days unless you log out manually.
Access levels are controlled by user roles, managed by your company's Connect Admin.
Finqle will never ask for your password, ID or full IBAN by email or phone unsolicited.

Logging in

1
Go to my.finqle.com.
2
Enter the email address your Connect Admin registered for you.
3
Check your inbox for a magic link from noreply@finqle.com.
4
Click the link within 15 minutes. You are in, with the permissions of your assigned role.

Magic link expiry and re-use

Expiry: 15 minutes from when it was sent.
Single-use: clicking the link consumes it. Request a new one to log in again.
Sessions: stay valid for 30 days unless you log out manually.

Access is role-based

Unlike the pay-only Debtor Portal, Connect access is granted per user by your company's Admin, with a specific role (Admin, Manager, Project Manager, Billing Request Approver or User) that determines what you can see and do. See Users & Roles (Connect) for the full breakdown.

Account recovery

If you no longer have access to your registered email address:

1
Ask your company's Connect Admin to update your email or add a new user for you.
2
If you are the only Admin and have lost access, contact Finqle support with proof of authorization, for example a KVK extract showing signing authority, so we can reassign the Admin role.

Phishing red flags

Be suspicious of any email that:

Asks you to reply with your IBAN, password or ID document
Comes from a domain that is not finqle.com (watch for f1nqle.com, finqle-support.com and similar)
Has a magic link pointing to a domain other than my.finqle.com
Pressures you with urgency or threatens immediate consequences

Two-factor authentication (2FA)

Magic-link login already requires control of the registered inbox, which functions as a form of 2FA. Optional TOTP-based 2FA is on the roadmap with no committed ship date. If you need it sooner for compliance reasons, contact Finqle support.