Finqle sends two kinds of email to debtors: transactional (always on) and operational (configurable). This article explains the difference and how to route invoices to the right inboxes.
TL;DR
- Transactional emails (login links, payment confirmations, invoice disapproval confirmations) are always sent and cannot be disabled.
- Operational emails (new invoice, collective invoice ready, payment reminders) can be routed to specific inboxes.
- Set separate Accounts Payable and invoice addresses so the right people see the right documents.
Email types
| Type | Examples | Configurable? |
|---|---|---|
| Login | Magic link | No |
| Invoicing | New invoice received, collective invoice ready | Recipient configurable |
| Billing Requests | New Billing Request awaiting approval | Recipient configurable |
| Payments | Payment confirmation, payment reminder | Recipient configurable |
Setting recipient addresses
Your company can register several email addresses with Finqle:
- Contact email: general account-level notifications.
- Accounts Payable email: receives invoices and collective invoices for payment processing.
- Invoice email: an alternative recipient specifically for invoice delivery, if different from AP.
Contact the merchant you work with, or Finqle support, to update these addresses.
Sender domains to allow
Whitelist these to keep Finqle emails out of spam:
noreply@finqle.com(transactional)support@finqle.com(support replies)invoicing@finqle.com(invoice delivery)