Things go wrong. An invoice has the wrong amount, a Debtor disputes a line, or hours need to be corrected after payout. This article explains how to fix each situation cleanly.
TL;DR
- Before payout: ask Finqle to cancel and resubmit corrected.
- After payout, full correction: issue a credit note (creditfactuur) for the full amount and submit a new invoice.
- After payout, partial correction: issue a partial credit note for the difference.
- Debtor disputes a line: the disputed portion is held, the rest can still pay out.
- Disapproved Billing Request: revise and resubmit a new one.
Decision flow
How to issue a credit note
- 1In your bookkeeping or in My Finqle > Invoices > Add Invoice, create a new invoice with a negative total.
- 2Reference the original invoice number in the description, for example
Credit note for M00001-001234. - 3Match VAT, currency and Debtor exactly to the original.
- 4Submit via the same flow you use for normal invoices (Upload, Create or UBL).
Finqle processes the credit note and either reduces the open balance with the Debtor, or claws back the previously paid amount if the original was already paid out.
What happens to the factoring fee on a credited invoice?
| Scenario | Fee handling |
|---|---|
| Full credit, original not yet paid by Debtor | Original fee is reversed in full |
| Full credit, original already paid by Debtor | Fee stays charged, because the service was rendered |
| Partial credit | Fee is recalculated on the corrected amount, difference is refunded if applicable |
Debtor disputes a line
If a Debtor disputes part of an invoice:
- 1Finqle holds the disputed portion and continues to pursue or pay the undisputed portion.
- 2You receive an email with the dispute reason.
- 3You can resolve it directly with the Debtor or via Finqle's credit management team.
- 4Once resolved, either the disputed portion is released for payout or you issue a credit note.
Disapproved Billing Request: how to revise
If the Debtor disapproves your Billing Request you cannot edit it. Instead:
- 1Read the disapproval reason in My Finqle > Billing Requests.
- 2Create a new Billing Request with the corrected line items, period or attachments.
- 3Reference the disapproved one in the description if helpful, for example
Replaces BR-12345. - 4The original stays in your history as Disapproved for traceability.