Onboarding/Registration Process — Finqle Help Center

This article outlines the steps to onboard with Finqle, whether you work directly with us or through a platform or intermediary. Follow the path that matches your situation.

If you use Finqle directly

Expect the following steps:

1
Invitation email: your onboarding begins with an invitation email from Finqle containing a unique link to our onboarding platform.
2
Collecting information and verification: after clicking the link you provide:
1. 1
  Company registration number (KVK)
2. 2
  Contact details
3. 3
  Bank details verification
4. 4
  ID verification
5. 5
  Selfie
3
Review and sign agreements:
1. 1
  Contract with Finqle
2. 2
  Data processing agreement
3. 3
  Guarantee agreement

After this you are ready to log in to My Finqle.

If you work via a platform or intermediary

Expect the following steps:

1
Invitation email: your onboarding begins with an invitation email from your debtor or client containing a unique link to our onboarding platform.
2
Collecting information: after clicking the link you provide:
1. 1
  Company registration number (KVK), VAT number or personal identification number (BSN), depending on the settings chosen by your debtor or client
2. 2
  Contact details: business email addresses and phone numbers
3. 3
  Bank details, to ensure seamless transaction processing
4. 4
  Billing contact details: email addresses and contact details for billing purposes
5. 5
  ID verification: a copy of a valid passport or driver's license plus a selfie
3
Review and sign agreements:
1. 1
  Contract with Finqle, the agreement for the purchase of your invoices
2. 2
  Contract with the debtor or client, outlining the terms between you and your client
3. 3
  Data processing agreement, describing how Finqle handles and protects your data

Tip: have the necessary information ready for a quick onboarding process.

Frequently asked questions

I can't find my company

If you cannot find your company in the search results, there could be several reasons:

1
Recently registered company: it can take days or weeks before new registrations appear in our search database.
2
Search method: try the full company name, the registration number, or a partial name. The registry name can differ from the trading name.
3
Regional differences: make sure the correct country code is selected, because our search is country-specific.

If it still fails, contact our support team with your company details.

My VAT number gives an error

Check the format first. NL VAT numbers look like NL123456789B01, BE numbers like BE0123456789. If you use the KOR (Kleineondernemersregeling) you must tick the VAT-exempt option, otherwise validation fails. If the format is correct and the error persists, send a screenshot to info@finqle.com.

My ID verification was rejected

Common reasons:

Glare or blur on the document photo
Selfie does not match the document photo (lighting, glasses, hat)
Document expired
Document type not supported: we accept a passport or driver's license, not ID cards from outside the EU

Retake the photos in good light, remove glasses or headwear, and submit again. If it fails twice, contact your Account Manager.

I'm signing on behalf of the company, what do I need?

You must be authorised to sign according to the KVK extract (tekenbevoegd). If you are not the sole director, you may need a second signer or a power of attorney (volmacht). The onboarding flow tells you when this applies. Have a recent KVK extract handy.

I started onboarding but want to switch to KOR mid-way

If you have not yet completed onboarding, go back to the company details step and tick the VAT-exempt (KOR) option. If onboarding is already finished, email info@finqle.com with the subject KOR activation and include your KOR confirmation from the Belastingdienst.

I haven't received the invitation email

Check your spam or junk folder first. If it is still missing, confirm with your Account Manager (direct setup) or your platform or intermediary (indirect setup) that the invitation went to the correct email address. We can re-send it on request.