TL;DR
- Self-service today: your company logo.
- Support-only: contact details, company and address data, IBAN, and VAT/KOR status changes. These go through info@finqle.com or your Account Manager because they affect invoicing, KYC/Wwft compliance or payouts.
What is self-service versus support-only
| Field | Self-service or support-only | Why |
|---|---|---|
| Company logo | Self-service | Cosmetic only, no compliance or payout impact |
| Company name / address | Support-only | Must match your KVK registration used for verification |
| Contact details (email, phone) | Support-only | Changing the on-file email affects magic-link login and needs confirmation to avoid account takeover |
| Bank account (IBAN) | Support-only | Highest-risk change, requires the extra verification described in Security & login |
| VAT number / KOR status | Support-only | Affects how invoices are generated and must match your Tax Authority status |
Your logo
Set up your company logo so your invoices and communications look professional and consistent. Using our invoicing template is optional in some cases and mandatory in others. Either way, you can set your company logo yourself.
How can I set up my company's logo?
- 1
- 2Go to Settings > My Profile > Logo.
- 3Upload your company logo. Make sure the resolution is high enough and at least 210x50.
Company information
Your company and company address information are automatically kept up to date from KVK where available. If you work under a VAT number only or a personal identification number (BSN), you can request an address change via info@finqle.com.
Contact information & billing details
These fields are support-only because they affect login security and invoicing accuracy, not because self-service tooling is missing.
How do I change my contact details?
Send an email to info@finqle.com with the subject Edit Account Details. If you have a designated Account Manager, you can email that person directly with the same subject.
How do I change my IBAN?
See the article Bank Account/IBAN Change Requests for the verification steps.
What if I have questions about editing my details?
Contact Finqle by email via info@finqle.com or your Account Manager, or by phone on +31 (0) 85 3033 650.