Updating your bank account information (IBAN) is a critical process that requires verification for security reasons. The process differs depending on how your merchant account is structured.
If you work directly with Finqle
- Contact your Account Manager: reach out directly to your designated Account Manager at Finqle with your IBAN change request.
- Required documentation: your Account Manager will request the new bank account details, a bank statement not older than 3 months, and business identification documents.
- Verification call: a security verification call may be conducted to confirm that the request is authentic.
- Implementation: once verified, your new IBAN is updated in our system within 1 business day.
If you work via partners or intermediaries
When you work through one of our partners, IBAN changes must be processed through that partnership:
- Contact your platform or partner first: inform their support team of your IBAN change request. Often the platform has an automated way to process it.
- Verification process: your platform partner sends the request to Finqle and you receive an email from us to approve it.
- Processing time: instantly after you approve the request sent to you by email.
During the transition
For security reasons, payments already in process at the time of the IBAN change may still be directed to your previous account. Make sure both accounts remain operational during the transition period.