How to offboard from Finqle cleanly: settling open invoices, downloading your records, and what happens to your data afterwards.
TL;DR
- Send a written request to info@finqle.com with subject
Account closure. - All open Billing Requests, invoices and payouts must be settled first.
- Download your annual statements and UBLs before the account is closed.
- Finqle keeps financial records for 7 years (Dutch tax law) even after closure.
Closure checklist
- No open Billing Requests (all approved, disapproved or withdrawn)
- No invoices in Submitted or Verified status awaiting payout
- No outstanding clawbacks or disputes
- All annual statements downloaded
- All UBLs ingested into your bookkeeping
- Active contracts with Debtors terminated or transferred
How to request closure
Email info@finqle.com from your registered email address with:
- Subject:
Account closure - Company name and KVK number
- Reason (optional, but it helps us improve)
- Confirmation that you have completed the checklist above
We respond within 1 business day, walk through any remaining items and confirm the closure date once everything is clear.
What happens to your data
- Financial records: kept for 7 years (legal requirement).
- Identity verification documents: kept for 5 years after closure (Wwft).
- Support tickets: kept for 2 years.
- Marketing data: deleted on closure.
You can request a full data export before closure. See Data & privacy (GDPR).
Re-opening later
If you want to come back, contact us. We restart onboarding using your existing KVK, so you do not start from scratch.