All the ways to reach Finqle, what to expect on response time, and how to escalate when something is urgent.
TL;DR
- Phone or WhatsApp: +31 (0) 85 3033 650 (Monday to Friday, 09:00 to 17:30 CET)
- Email: info@finqle.com
- Privacy questions: privacy@finqle.com
- Escalation: ask for your Account Manager or, if urgent, the Operations Lead
Channels
| Channel | Best for | Hours | Typical response |
|---|---|---|---|
| Phone +31 (0) 85 3033 650 | Urgent payout or login issues | Mon to Fri, 09:00 to 17:30 CET | Live |
| WhatsApp +31 (0) 85 3033 650 | Quick questions with screenshots | Mon to Fri, 09:00 to 17:30 CET | Within 2 business hours |
| Email info@finqle.com | Non-urgent, document-heavy | 24/7 inbox | Same business day |
| Account Manager direct email | Contract, pricing, partnership | Business hours | Same business day |
| privacy@finqle.com | GDPR access, deletion, objections | 24/7 inbox | Within 30 days (legal max) |
What to include in a support email
For faster resolution, send:
- Your company name and KVK or VAT number
- The invoice, Billing Request or payout reference (for example M00001-001234, T001234)
- A clear description of what happened and what you expected
- Screenshots if it is a UI issue
Escalation path
Office address
Mt. Lincolnweg 40 1033 SN Amsterdam The Netherlands
Visits by appointment only.